SSO Email Logs

What is it?

Email Logs show all SSO‑related emails sent to a particular fan, including:

• Verification Email
• Reset Email Request
• Reset Password Link / Reset Password
• Account Locked
• Junior/junior+guardian flows
• MFA email codes/links
• Ticketing transfer emails (where integrated)

How to use it in support

“I didn’t receive the email”:

Confirm:

• An email of the expected type exists.
• Sent timestamp.
• “From” and “To” fields.
• Delivery status (delivered, bounced, deferred).

Use this to distinguish:

• Not sent (config/flow issue) vs
• Sent but bounced (SendGrid/recipient issue) vs
• Delivered but not seen (spam/junk).

Check repeated resets or suspicious activity:

• Many reset emails in a short period may indicate a compromised account or an attacker knowing the email address.