No new releases due to code freeze (14/12/25-4/1/26)

Content Manager

Polls

• Templates*

Custom Content Blocks

• Bug fix to use camel case for the field key if one word*

Media

• Performance improvements on search endpoints

*All front end, so will only go live with Data & Marketing releases

Data & Marketing

Audience Builder

• Updated content category logic
• AI proof of concept
• Braze integration
• Dotdigital migrations to Unified Contacts

Single Fan View

• CSV Import in Snowflake
• Export in Snowflake
• Fan Deletion in Snowflake

Integration Manager

• Search updates

Promo Assets

• Full Placements and quota re-test

Data & Marketing

Audience Builder

• Updated content category logic
• AI proof of concept
• Braze integration
• Dotdigital migrations to Unified Contacts

Single Fan View

• CSV Import in Snowflake
• Export in Snowflake
• Fan Deletion in Snowflake

Integration Manager

• Prod endpoint updates
• Search updates

Promo Assets

• Full Placements and quota re-test

Site Reliability

General

• The remaining IaC (Infrastructure as Code) maintenance
  

Content Manager

Polls

• Templates (new feature coming soon, backend being deployed in advance)

Data & Marketing

Audience Builder

• Updated content category logic
• AI proof of concept
• Braze integration
• Dotdigital migrations to Unified Contacts

Single Fan View

• CSV Import in Snowflake
• Export in Snowflake
• Fan Deletion in Snowflake

Integration Manager

• Prod endpoint updates
• Search updates

Promo Assets

• Full Placements and quota re-test

Site Reliability

General

• General maintenance - all SR services
• IaC (Infrastructure as Code) maintenance on the following services:
  • Video services
  • Ticketing services
  • Entitlements service
  • Preferences service
  • Media service
  • Article services
  • Cricket receiver
  • Rugby receiver
  • Forms service
  • Taxonomies service
  • SCV
  • Push service
  • Live blog service
  • Navigation service
  • Themes service
  • Matches service

Content Manager

Polls

• Templates (new feature coming soon, backend being deployed in advance)

Data & Marketing

Audience Builder

• Updated content category logic
• AI proof of concept
• Braze integration

Single Fan View

• CSV Import in Snowflake
• Export in Snowflake
• Fan Deletion in Snowflake

Integration Manager

• Prod endpoint updates
• Search updates

Promo Assets

• Full Placements and quota re-test

SSO

Fan Manager

• Bulk Suspend/unsuspend - Updated content on CSV upload instructions

Integrated Data

• Support for Ticketmaster customer update v1.1

Site Reliability

General

• IaC (Infrastructure as Code) maintenance on the following services:
  • Video services
  • Ticketing services
  • Entitlements service
  • Preferences service
  • Media service
  • Article services
  • Cricket receiver
  • Rugby receiver
  • Forms service
  • Taxonomies service
  • SCV
  • Push service
  • Live blog service
  • Navigation service
  • Themes service
  • Matches service

Content Manager

Content

• Usage tracking
• Bulk edit improvements (new feature coming soon, backend being deployed in advance)

Navigation

• Usage tracking

Data & Marketing

Audience Builder

• Updated content category logic

Single Fan View

• CSV Import in Snowflake
  • Includes Prefect v3 migration work
• Export in Snowflake
• Fan Deletion in Snowflake

Integration Manager

• Prod endpoint updates
• Device tags export
• Seatgeek export

Promo Assets

• Full Placements and quota re-test

SSO

Preferences

• Last updated to reflect preference and response updates in main table

Microsite

• ICSSO1 Ticket redirect verification check fix
• ICSSO2 Bug fixes

Integrated Data

• Support for Ticketmaster customer update v1.1

Site Reliability

General

• General maintenance Opta receiver

Content Manager

Content

• Security fix in search endpoints
• Usage tracking

Custom Blocks

• Usage tracking
• Versioning*

Navigation

• Usage tracking

*= includes front end

Data & Marketing

Audience Builder

• Updated content category logic

Single Fan View

• Export in Snowflake
• Fan Deletion in Snowflake

Promo Assets

• Variant quotas

Administration

Integrations

• Integration Manager:
  • Prod endpoint releases:
    • Device tags export

SSO

General

• Email mappings feature
• Empty scope fix
• Login metadata fields added to audit logs
• Sourced clients functionality
• Legacy fields removed from user table
• More audit logs added
• Logout bug fix
• Refresh token fix
• PLD Deployment to stage

Site Reliability

General

• General database maintenance

Content Manager

Content

• Usage Tracking Updates.
• Security fix in search endpoints.

Custom Block

• Usage Tracking Updates

Live Blog

• Usage Tracking Updates

Media

• Open search query form changes and security updates.

Feed Builder

• Usage Tracking Updates

Navigation

• Usage Tracking Updates

Data & Marketing

Audience Builder

• Unified Contacts method (DotDigital API update): Makes SMS number a configurable unique ID in a sync (client specific).
• Updated content category logic (client specific).
• Enable Locations (client specific).

Single Fan View

• FDP API in Snowflake.
• Search + Select in Snowflake.
• CSV Import in Snowflake (Includes Prefect v3 migration work).
• Export in Snowflake.

Promo Assets

• Variant quotas (being applied to the Placements feature branch, currently in holding during rollout).
• Add Promo Assets to the export service.
• Fan Deletion.
  • Fan Deletion in Snowflake.

Activations

Forms

• Usage Tracking Updates

Inventory Management

Asset Allocator

• Usage Tracking Updates

Administration

Integrations

• Integration Manager:
  • Prod endpoint releases: Swrve (User table).
  • Prod endpoint releases: Engage+ (Contact, Membership, Abandoned Basket tables).
  • Prod endpoint releases: FDP-Warehouse.
  • Prod endpoint releases: Seatgeek export.
  • Prod endpoint releases: Device tags export.

SSO - Security & Authentication

Authentication Service

• MFA-related security patch.
• Email domain variant fix: Automatically configures googlemail accounts to gmail accounts for unification within the backend data services. No impact to fans or experience, specifically to manage issues on DWH ingestion.
• Handling refresh Token expiry fix: Update to how a token is invalidated to prevent access.

SSO - Data sharer webhook

• Adding fields to data sharer webhook: registrationSource (Poll, Form, Ticketing).
• Adding fields to data sharer webhook: registrationPlatform (Web / App).
• Adding fields to data sharer webhook: operatingSystem (iOS / Android / Windows).

Site Reliability

General

• General maintenance on all services.

📘

*Indicate updates to UI/front-end release.

Content Management

Content

• Duplicate block fix. *
• Standardisation of search endpoints.
• Usage tracking updates.

Custom Blocks

• Usage tracking updates.

Media

• Export selected media. *

Events

• Import events from CSV or sports feed (Opta football only currently). *
• Bulk edit and bulk delete fix. *

Feed Builder

• Usage tracking updates.

Navigation

• Usage tracking updates.

Data and Marketing

Audience Builder

• DotDigital new API update (Unified Contacts method) - makes the SMS number a configurable unique ID in a sync.
• Updated content category logic for specific client(s).
• Enabled locations for specific client(s).

Single Fan View

• FDP API in Snowflake

Promo Assets

• Variant quotas (being applied to the Placements feature branch, currently in holding)
• Addition of Promo Assets to the export service.

Fan Manager

• Bulk Suspend/Unsuspend Fan accounts
  • Bulk suspend or unsuspend a CSV loaded list of fan accounts in a single flow, this reduces effort to get bots and bad actor accounts suspended instantly.

Activations

Polls

• Update to poll previews. *

Forms

• Usage tracking updates.

Inventory Management

Asset Allocator

• Export media from an event. *

Administration

Role Manager

• Multi-select role groups. *

Integration Manager

• Secutix export release.
• Prod endpoint release.
  • Meta
  • Swrve
  • Engage+
  • FDP-Warehouse

Single Sign-On

Microsite

• Bug fixes on Microsite editor (post update).
  • Body text colour applied when updated.
  • Secondary button colour applied to "create new account" button.
  • Border colour applied when updated.

Site Reliability

General

• Opta football endpoints improvements.
• Opta receiver improvements.
• Cast licencing maintenance.

AWS Global Outage Updates:

📘

9am: There is a global AWS outage that is affecting some internal business operations. Cortex product services are currently unaffected, though this may change as the outage progresses. We will continue to update this page and communicate to clients as we know further. Please note, some of your third parties may also be impacted.

📘

10:15am: We will be making rolling updates via our changelog which you can find here. Please report any concerns regarding Cortex products via your support services.

📘

11:17am: Amazon are reporting recovery across many services; this reduces the likely impact of issues on the Cortex services. Live Amazon updates can be found here, and we will continue to update this page as required.

📘

12:11pm: AWS are now reporting recovery across most affected features. Cortex internal services and products are running as expected, no downtime has been experienced across the platform.

Content Management

Content

• Search query optimisations.
• Standardisation of search endpoints.
• Usage tracking update.

Custom Content Blocks

• Usage tracking update.

Live Blog

• Usage Tracking Updates.

Events

• Fix to enable bulk edit by broadcaster .
• Usage tracking update.

Feed Builder

• Usage tracking update.

Navigation

• Usage tracking update.

Data and Marketing

Audience Builder

• DD new API update (Unified Contacts method), makes SMS number a configurable unique ID in a sync.

Promo Assets

• Placements BE deploy to prod.
• Placements FE staying on feature until IC rollout agreed .
• Variant Quotas staying on feature until IC rollout agreed.

Single Fan View

• FDP API in Snowflake.

Activations

Polls

• New features yet to go live.

Forms

• Usage Tracking Updates.

Administration

Integrations/Integration Manager

• Secutix export release.
• Prod endpoint release.
  • Meta
  • Swrve
  • Engage+
  • FDP-Warehouse

SSO

SSO Data Export

• SSO export flow for User data & Preferences.

Profile Service

• Adding Export capability.

Preferences

• Adding Export capability.

Site Reliability

D&M Infrastructure

• Move fake data generators to Prefect v3 & Snowflake (used for internal testing purposes).

Content Management

Content

• Geo-blocking bug fix.
• Upgraded libraries.

Custom Content Blocks

• Usage Tracking Updates.
• Custom Block Previews*.

Live Blog

• Usage Tracking Updates.

Media

• Fix to issue in media folders when paginating and switching folders*.

Players

• Updated UI to make team/position lists and translations consistent with similar menus in other sections of Cortex*.

Events

• Filter events and entities by created date*.
• Filter events by season*.
• Bug fix to season data filters*.

Feed Builder

• Usage Tracking Updates.

Navigation

• Usage Tracking Updates.

Maps

• Usage Tracking Updates.

Themes

• Usage Tracking Updates.
• More shown in live blog theme preview*.

Global

• When switching or selecting clients, more than 100 different clients can now be displayed*.

📘

*Indicate updates to UI to make team/position lists and translation consistent with similar menus in other sections of Cortex.

Data & Marketing

Audience Builder

• Dotdigital Unified Contacts connector update - adding differences to the job sync, preventing empty audience jobs.
• Automation job in audience builder, integrated with Snowflake infrastructure (minimal client impact).
• Audience sync job in Snowflake, integrated directly (minimal client impact)
• Unique ID update in Campaigner sync.

Single Fan View

• Additional fields added to the metadata service.
• SCV config generator metadata automation.
• Filter out other import jobs from the CSV Import List View.

Activations

Forms

• Usage Tracking Updates.
• Delete Forms Responses feature added.

Inventory Management

Asset Allocator

• Handling of deleted media in the brand-facing proof centre*.
• Slot duration shown in running order*.
• In the list of events, if event is postponed we now show “Postponed” in place of the date*.
• Updated empty states in playlist and sequence menus*.

📘

*Indicate updates to UI to make team/position lists and translation consistent with similar menus in other sections of Cortex.

Administration

Integration Manager

• Endpoint release.
  • Meta update.
  • Swrve update.
  • Engage+ update.

Fan Experience

General

• Added missing user-related fields to variable key area in email template builder.

Site Reliability

General

• Dependency updates across multiple services (general maintenance):

  • Third party SSO integration.

  • Third party news services.

  • Third party ticketing system integrations.

  • Third party video integrations.

  • Basketball data feeds.

  • Rugby data feeds.

  • Cricket data feeds.